Refund Policy

NoorEducative is committed to fair and transparent refund practices. This policy outlines the conditions under which refunds are granted, the process for requesting them, and the timeline for processing.

1. Digital Course Products — 7-Day Refund Window

All digital course purchases are eligible for a full refund within 7 days of the date of purchase, provided the course content genuinely does not match the description provided on the course page.

Eligible Refund Reasons

• The course content is materially different from what was described on the product page
• Technical failure preventing access to downloaded materials that cannot be resolved by support
• Duplicate purchase made in error

Non-Eligible Refund Reasons

• Change of mind after purchase
• Having found a less expensive alternative elsewhere
• Dissatisfaction with pace or difficulty level when these were accurately described
• Failure to implement the course content and not achieving desired results
• Requests made after 7 days from the purchase date
• Requests made after more than 3 modules of the course have been accessed or downloaded

2. How to Request a Refund

To request a refund, email DeepayanXZ@outlook.com within 7 days of your purchase date with the subject line: "Refund Request — [Your Order ID]"

Please include: your Order ID, the name of the course, the date of purchase, and a brief explanation of why the refund is being requested. We will respond within 48 business hours to confirm receipt and next steps.

3. Refund Processing Timeline

Once a refund request is approved, the amount will be returned to the original payment method (UPI ID or bank account) within 5–7 business days. Processing times may vary depending on your bank or UPI provider.

4. Consulting Services

Consulting session fees are subject to the following terms:

• Cancellation with 24+ hours notice: Full refund or free rescheduling, at your choice
• Cancellation with less than 24 hours notice: Session fee is forfeited. No refund.
• After a session has taken place: No refund is available, as the service has been delivered.
• No-show without notice: Session fee is forfeited.

If you are dissatisfied with a consulting session, contact us within 48 hours to discuss your concern. We handle complaints on a case-by-case basis with the goal of fair resolution.

5. Coaching Packages

Monthly mentorship and quarterly advisory packages are billed per period. Cancellation of an ongoing package must be made at least 7 days before the next billing period to avoid charges. Partial-period refunds are not provided for coaching packages.

6. Contact

Refund requests and questions: DeepayanXZ@outlook.com